FREQUENTLY ASKED QUESTIONS

FAQs

The Standard service is a shared ride service on our Mears Connect vehicle that is economical as the fare includes all tolls and other surcharges. The Connection will make a limited number of stops.

The Express service is direct service to your resort and back to the airport (guaranteed first stop), with limited to no wait time. This service includes all tolls and other surcharges. NOTE: Express service is not considered private service, it may be shared service.

Both standard and express services incorporate all current city, county, state, federal and CDC health and safety measures and both services will provide your party with continuously clean, sanitized vehicles.

Orlando International Airport:
Terminals A & B arrivals: Once you have retrieved your luggage from baggage claim, head to Terminal B, level 1, ground transportation level, (previously the Disney space). Follow signs for “MEARS Shuttles.”
Terminal C arrivals: Once you have retrieved your luggage from baggage claim, head straight down to level 1, ground transportation. We are the desk on the right. You can’t miss us.

On your departure, you will board Mears Connect at your resort, just ask the front desk personnel where Mears Connect picks up at your hotel.

NOTE: Whether you reserved Standard or Express service, your departure vehicle type could be different than upon arrival.

For Standard service, your return will be a minimum of 3 hours in advance of your domestic flight's departure time or a minimum of 4 hours in advance of your international flight.

For Express service, your return will be approximately 2.5 - 3 hours in advance of your domestic flight's departure time and 3.5 - 4 hours in advance of your international flight.

Your confirmed departure time, from the resort, is in your most recent confirmation email.

The boarding pass/QR code will be sent 23 hours in advance of the flight departure time via email and we will text it to you again 15 minutes before your departure time from the resort, along with a link to track your vehicle.

Both the Standard and Express service will meet your needs.

The resorts Mears Connect services will appear in the drop down menu when reserving. You can see a complete list when you scroll down on the pricing page. Please note, the list will expand in 2022. In case we do not service the hotel you are staying at with our Mears Connect service, you can pre-schedule Mears Luxe private black car service at https://reserve.mearstransportation.com/#/. Mears Taxi service is also available as you walk outside terminals A and B on level 1, ground transportation level at the airport.

Mears is excited to enhance the service as follows:

  1. Real time electronic communication when you arrive to Orlando International Airport to ensure you find us with ease.
  2. QR code to get your transportation started, for entry into the Mears Connect reception area, and to serve as your boarding pass for both legs of your journey, if you purchased a round trip connection.
  3. An upbeat, interactive team.
  4. Digital and interactive entertainment for the whole family in the Mears Connect reception area.
  5. Digital entertainment for the whole family aboard the Mears Connect coaches.

Yes, Mears is planning to add other resort areas in phases. Please check back in early 2022.

Mears is exploring luggage service and will send an update to all interested and already reserved guests if and when it's available.

Yes, if you bring a car seat you may use it. You are not required to use a car seat but if you bring it, you may store it in our luggage area as well.

Once you have your flight details confirmed, we can accept your reservation.

To ensure a worry-free travel experience, Mears will be tracking your flight and communicating with you when you arrive, to ensure you locate us with ease.

Once you collect your luggage and arrive to the Mears Connect Reception area, we will check you in and get your transportation process started.

Your departure pickup time, from the resort, is based on your flight’s departure time.

Note: Mears will not track your departure flight for delays/cancellations.

Travel Agencies and agents must be individually registered for Mears Connect. If you or your agency have not already registered, please email preferredtravelagent@mears.com for agency and users registration instructions.

No, only the contact information for the lead guest entered for the reservation will receive all electronic communication.

Mears Connect can be changed/canceled more than 24 hours prior to scheduled arrival pick-up time with no charge. There is a full charge if the trip is canceled less than 24 hours prior to scheduled pick-up time. There is no charge for edited information within the 24 hour period. This information is included in the reservation confirmation email.

If your arrival flight is delayed, your QR code will be valid for 48 hours. You do not need to update your reservation. We will be ready for your arrival.

If your arrival flight is canceled and you reschedule a flight arriving within 48 hours of original flight time, your QR code will be valid and no reservation update is necessary. This applies even if you arrive one day earlier than your scheduled date.

If your departure flight is delayed or canceled, please click on "Manage reservations" in the reservation box on the home page and you will be able to make your changes.

If your arrival pick-up time is more than 24 hours out, please go to "Manage reservations" in the reservation box on the home page to edit or cancel an existing reservation.

If your arrival pick-up time is less than 24 hours out and there is a flight delay, your QR code will be good for 48 hours and we will make sure you are transported to your destination – no reservation update necessary.

If your departure flight is delayed or canceled, please click on "Manage reservations" in the reservation box on the home page and you will be able to make your changes.

Please email mearsconnect@mears.com with the last name and email address used when you made your reservation so we can search it and send you the reservation confirmation. It is usually a typo in the email address that prevents you from receiving your reservation confirmation. Our Mears Connect team can update this for you.

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