Mears Connect FAQs – Know Before You Go

Both Standard and Express are shared ride services with other guests onboard your vehicle.

Express shuttle service minimizes your travel time on the vehicle by making your hotel the first stop after leaving the airport and the last stop before heading to the airport.

Express shuttle guests may travel in a motorcoach bus or van and vehicle may be different for arrival and departure.

Vehicles depart the airport to each resort area every 20-30 minutes. Wait times can average 1-20 minutes and your vehicle will likely make multiple stops. Based on the distance from the airport to the Disney Resorts, you should expect your travel time to be 30-60 minutes.

Vehicles departing the hotels will most likely make additional stops. Expected travel time can range from 30-60 minutes. Your route will be planned to arrive at the airport 2 hours prior to domestic flight times and 3 hours for international flight times.

Save time upon arrival and book in advance at mearsconnect.com.

We highly recommend you book your reservation online to give you the ability to edit your reservation should you need to.

You will need your airline and flight number. Your flight times should automatically populate.

Please note that departing trips can be booked online up to 9 hours prior to flight time. Within 9 hours, please call Customer Service at 407-423-5566 for assistance.

Most modifications can be made at www.mearsconnect.com by clicking “Manage reservations” in the bottom left corner of the reservation box.

Arrival boarding passes will be sent 23 hours prior to your flight departure time.

Departure boarding passes will be sent 23 hours prior to your hotel departure time.

If you need to remain in your wheelchair for travel or need to remain in your wheelchair to board the vehicle, please select the number of wheelchair passengers when adding your party mix. If you do not need to remain in your wheelchair for travel, your wheelchair or scooter may be stored in the luggage storage bay of your vehicle. Include them in your bag count. Most standard size wheelchairs can be accommodated. If you have questions, please contact us.

Car seats are not required while riding a motorcoach bus. While we are not required to offer a car seat in our small vehicle fleet, limited car seats are available in our shuttle vans should there be an on-demand need. We do have limited access to additional car seats if needed or the ability to get an alternative vehicle. You are welcome to bring your car seat and use it in shuttle vans. If you are on a motorcoach bus, we will store it in the luggage compartment for you.

No charge if cancelled more than 24 hours prior to scheduled travel time. There is a full charge if cancelled less than 24 hours prior to scheduled travel time.

Yes. Brightline passengers can easily book on the Brightline Orlando Station webpage in the To and From Station section.

Mears Connect will pick you up and drop you off at Terminal C which is a short walk across the pedestrian bridge.

No, but Mears Transportation provides private car service. For more information or to book a reservation visit www.mearstransportation.com.

Once you arrive at Mears Connect, utilize the self-service kiosk to scan your QR code.

You will be directed to the loading zone waiting area for your hotel.

You will be informed when your vehicle is ready to board.

Terminal B Level 1, Ground Transportation, Bus slots B42 to B48. Please keep your party together. All guests must check-in at the counter inside for your vehicle assignment.

Terminal C Level 1, Ground Transportation. Please keep your party together. All Guests must check-in at the counter inside for your vehicle assignment.

You do not have a set departure time from the airport. After collecting your luggage, proceed to Mears Connect to check in and be directed to the next vehicle going to your destination.

Your boarding pass is valid for 48 hours in case of travel delays.

We are open 24 hours a day and will be here whenever you arrive.

Your boarding pass is valid for 48 hours in case of travel delays.

Book your trip for the date that you are flying in. Your boarding pass is valid for 48 hours. Proceed to Mears Connect when ready to travel the following day.

At the time of booking, your confirmation will include an approximate departure time for your planning.

Your resort departure time is scheduled based on your scheduled flight departure time.

Resort departure times are scheduled approximately 3 hours prior to the scheduled flight departure time for domestic flights and 4 hours for international flights.

Resort departure times are set the day prior to travel.

Your boarding pass with your scheduled time will be sent 23 hours prior to travel.

Please note: If operating conditions warrant, your resort departure time may change and an updated boarding pass will be sent to your email.

Resort departure times and routes are planned to drop passengers at the airport approaching 2 hours prior to domestic flight time and 3 hours for international.

Modifications to depart the resort earlier or later may be requested by contacting Customer Service at 407-423-5566.

Walt Disney World Resort hotels: Look for the Airport Shuttle Departure sign.

Other hotels: Specific locations may be found on the Hotels Serviced page.

Departure locations and vehicle type may be different than upon your arrival.

Your resort departure time is when your driver is expected to leave the hotel.

Please arrive at the location 10-15 minutes prior for boarding.

As a courtesy to all passengers onboard, drivers cannot wait for delayed passengers.

Mears Connect does not get automatic updates from the airlines.

You can update your reservation at www.mearsconnect.com or contact Customer Service at 407-423-5566.

Mears Connect does not generally adjust resort departure times for delays as airlines can lift those delays at any time.

For excessive delays or major travel disruptions, contact Customer Service for options.