FREQUENTLY ASKED QUESTIONS

FAQs

The Standard service is a shared ride service on our Mears Connect (bus, van or small vehicle) that is economical as the fare includes all tolls and other surcharges. The Connection will make a limited number of stops and will have you on your way to your resort within 20 minutes of your check-in to the Mears Connect reception area.

The Express service is direct service to your resort and back to the airport (guaranteed first stop), with limited to no wait time. The Express service may be provided in a bus, van or a small vehicle as well. This service includes all tolls and other surcharges. NOTE: Express service is not considered private service, it may be shared service.

Both standard and express services incorporate all current city, county, state, federal and CDC health and safety measures and both services will provide your party with continuously clean, sanitized vehicles.

You will board Mears Connect on level 1, ground transportation level, in terminal B, at Orlando International Airport. Look for the Mears Connect reception area. On your return trip, you will board Mears Connect at your resort, just ask the front desk personnel where Mears Connect picks up at your hotel.

For Standard service, your return transportation will be scheduled to meet you, at your resort, up to three hours in advance of your domestic flight’s departure time or up to four hours of your international flight's departure time. Your confirmation email and 24 hour notification will supply you with the time of pick up.

For Express service, your transportation will be scheduled to meet you, at your resort, two hours before your domestic flight or three hours before your international flight.

Both the Standard and Express service will meet your needs.

The resorts Mears Connect services will appear in the drop down menu when reserving. You can see a complete list when you scroll down on the pricing page. Please note, the list will expand in 2022. In case we do not service the hotel you are staying at with our Mears Connect service, you can pre-schedule Mears Luxe private black car service at https://reserve.mearstransportation.com/#/. Mears Taxi service is also available as you walk outside terminals A and B on level 1, ground transportation level at the airport.

Mears is excited to enhance the service as follows:

  1. Real time electronic communication when you arrive to Orlando International Airport to ensure you find us with ease.
  2. QR code to get your transportation started, for entry into the Mears Connect reception area, and to serve as your boarding pass for both legs of your journey, if you purchased a round trip connection.
  3. Fun souvenirs when you arrive to the Mears Connect reception area at Orlando International Airport.
  4. An upbeat, interactive team.
  5. Digital and interactive entertainment for the whole family in the Mears Connect reception area.
  6. Digital entertainment for the whole family aboard the Mears Connect coaches.

Yes, Mears is planning to add other resort areas in phases. Please check back in early 2022.

Mears is exploring luggage service and will send an update to all interested and already reserved guests if and when it's available.

Car seats will not be offered with the Mears Connect service. Please note, Standard & Express service may be on a motor coach, shuttle van or small vehicle. If a guest has a personal car seat, they are welcome to use it. Please note that Express service is not considered private car service, but it may be based on arrival time and volume at that time.

Once you have your flight details confirmed, we can accept your reservation.

To ensure a worry-free travel experience, Mears will be tracking your flight and communicating with you when you arrive, to ensure you locate us with ease.

Once you collect your luggage and arrive to the Mears Connect Reception area, we will check you in and get your transportation process started.

Your departure pickup time, from the resort, is based on your flight’s departure time.

Note: Mears will not track your departure flight for delays/cancellations.

Travel Agencies and agents must be individually registered for Mears Connect. If you or your agency have not already registered, please email preferredtravelagent@mears.com for agency and users registration instructions.

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