FREQUENTLY ASKED QUESTIONS

How to Find Mears Connect

At Orlando International Airport

FAQs

Both Standard & Express connections are shared ride services with other guests on board and are economical as the fares include all tolls and other surcharges. NOTE: gratuity is not included in either service and is appreciated with good service.

The Standard connection will make a limited number of stops.

The Express service is direct, guaranteed first stop, service to your resort and back to the airport, with limited to no wait time. NOTE: Express service is not considered private service.

Whether you reserved Standard or Express service, your departure vehicle type could be different than upon arrival.

You will board Mears Connect in Terminal B, on the level 1, ground transportation level, at Orlando International Airport (previously the Disney space). Follow signs for “MEARS Shuttles.”

On your departure, you will board Mears Connect at your resort, just ask the front desk personnel where Mears Connect picks up at your hotel.

NOTE: Whether you reserved Standard or Express service, your departure vehicle type could be different than upon arrival.

For Standard service, your return will be a minimum of 3 hours in advance of your domestic flight's departure time or a minimum of 4 hours in advance of your international flight.

For Express service, your return will be approximately 2.5 - 3 hours in advance of your domestic flight's departure time and 3.5 - 4 hours in advance of your international flight.

Your confirmed departure time, from the resort, is in your most recent confirmation email.

Your boarding pass/QR code will be sent 23 hours in advance of your flight departure time via email and we will text it to you again 15 minutes before your departure time from the resort, along with a link to track your vehicle.

NOTE: Whether you reserved Standard or Express service, your departure vehicle type could be different than upon arrival.

We highly recommend you book the service online in order to give you the ability to edit your reservation should you need to. Further, you will be able to ensure that all trip details, including your email and mobile phone number are entered correctly for you to receive your confirmations and mobile text alerts we send.

No, Mears Connect does not service Sanford International Airport, but Mears Taxi service is usually readily available as you walk out on the ground transportation level. Further, private car service can be booked on https://www.mearstransportation.com/.

If you need to remain in your wheelchair for travel or need to remain in your wheelchair to board the vehicle, please select the number of wheelchair passengers when adding your party mix. If you do not need to remain in your wheelchair for travel, your wheelchair or scooters may be stored in the luggage storage bay of your vehicle. Include them in your bag count. Most Standard size wheelchairs can be accommodated, if you have questions about your specific chair, please contact us.

Both the Standard and Express service will meet your needs.

The resorts Mears Connect services will appear in the drop down menu when reserving. You can see a complete list when you scroll down on the Hotels Serviced page. Please note, the list will expand in the future. In case we do not service the hotel you are staying at with our Mears Connect service, you can pre-schedule Mears Luxe private black car service at https://reserve.mearstransportation.com/#/. Mears Taxi service is also available as you walk outside terminals A and B on level 1, ground transportation level at the airport.

Mears is excited to have enhanced the service as follows:

  1. Real time electronic communication when you arrive to Orlando International Airport to ensure you find us with ease.
  2. QR code to get your transportation started, for entry into the Mears Connect reception area, and to serve as your boarding pass for both legs of your journey, if you purchased a round trip connection.
  3. An upbeat, interactive team.
  4. In-ride entertainment for the whole family aboard the Mears Connect coach buses.

Yes, Mears is planning to add other resort areas in phases. Please check back in the future.

Mears is exploring luggage service and will send an update to all interested and already reserved guests if and when it's available.

Yes, if you bring a car seat you may use it. You are not required to use a car seat but if you bring it, you may store it in our luggage area as well.

Once you have your flight details confirmed, we can accept your reservation.

To ensure a worry-free travel experience, Mears will be tracking your arrival flight and communicating with you when you arrive, to ensure you locate us with ease.

Once you collect your luggage and arrive to the Mears Connect Reception area, we will check you in and get your transportation process started.

Your departure pickup time, from the resort, is based on your flight’s departure time.

Note: Mears will not track your departure flight for delays/cancellations. If your departure flight is delayed or canceled, please click on "Manage reservations" in the reservation box on the home page and you will be able to make your changes. Important: both the airlines' and airport's guidance is to arrive at your original departure time because the departure time can change.

If your arrival flight is delayed, your QR code will be valid for 48 hours. You do not need to update your reservation. We will be ready for your arrival.

If your arrival flight is canceled and you reschedule a flight arriving within 48 hours of original flight time, your QR code will be valid and no reservation update is necessary. This applies even if you arrive one day earlier than your scheduled date.

If your departure flight is delayed or canceled, please click on "Manage reservations" in the reservation box on the home page and you will be able to make your changes.

Travel Agencies and agents must be individually registered for Mears Connect. If you or your agency have not already registered, please email preferredtravelagent@mears.com for agency and users registration instructions.

No, only the contact information for the lead guest entered for the reservation will receive all electronic communication.

Mears Connect can be changed/canceled more than 24 hours prior to scheduled arrival pick-up time with no charge. There is a full charge if the trip is canceled less than 24 hours prior to scheduled pick-up time. There is no charge for edited information within the 24 hour period. This information is included in the reservation confirmation email.

If your arrival pick-up time is more than 24 hours out, please go to "Manage reservations" in the reservation box on the home page to edit or cancel an existing reservation.

If your arrival pick-up time is less than 24 hours out and there is a flight delay, your QR code will be good for 48 hours and we will make sure you are transported to your destination – no reservation update necessary.

If your departure flight is delayed or canceled, please click on "Manage reservations" in the reservation box on the home page and you will be able to make your changes.

Please email mearsconnect@mears.com with the last name and email address used when you made your reservation so we can search it and send you the reservation confirmation. It is usually a typo in the email address that prevents you from receiving your reservation confirmation. Our Mears Connect team can update this for you.

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